Refunds and Payments:

  • Graphics by Regenaee does not offer refunds of payments on any service. The only circumstance that this may not be in effect is in the case of illness or another unforeseen circumstance that would hinder me from completing the purchased service.
  • If a client is disrespectful, difficult to work with, or lacks clear direction for desired piece, Graphics by Regenaee reserves the right to cancel and/or refund the service booked.

Turn Around Time:

  • Turnaround times are subject to change during peak business seasons
  • Turnaround times do not include weekends and holidays 
  • Turnaround times are also subject to change due to failure to submit information on time on the clients end
  • Turnaround times are listed under every service and are known before purchase. Graphics by Regenaee  is one designer and needs to be allowed to focus on creating without interruptions. If a rush fee is needed for service, please purchase that along with your desired graphic purchase.

Delays + Communication:

  • Any illness, injury, natural disaster, or computer failure is beyond our control. In this event, orders may be delayed. If any of the above occurs you will be notified as soon as possible.
  • Clients must have all necessary information submitted within 3 business days of purchasing. If you fail to do so, your project will be placed on a day for day extension. This means for each day your information is late the turnaround time will be extended.


  • Once a client approves a design there will be NO additional revisions even if all complimentary revisions were not used.
  • Clients are allowed 3 complimentary revisions per service. Additional revisions will be invoiced a fee of $20 per revision
  • A redesign is NOT a revision. A complete redesign or change in concept will be invoiced a fee varying by service 
  • If clients fail to pay the revision or redesign fee they can choose to accept their materials as is or their order will be canceled with NO REFUND.

Files + Property:

  • Clients will receive the appropriate file types ranging from .jpeg, .png, .svg, and .pdf based upon the services rendered. 
  • Graphics By Regenaee has the right to post and display all services rendered on any of our social media, marketing materials, or other platforms.
  • Drafts are property of Graphics By Regenaee and are not to be distributed by the client